Last Updated: 18/07/2024
At Owler, we prioritize your shopping experience and aim to provide reliable and efficient shipping for all our clothing items. This shipping policy outlines our procedures to keep you informed about your order’s journey.
Shipping Methods and Rates
We offer a variety of shipping options to suit your needs. Shipping costs are calculated at checkout based on your chosen method and delivery location.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free for orders over ₹2000; ₹100 for orders below |
| Express Shipping | 2-3 business days | ₹250 |
| International Shipping | 7-14 business days | Calculated at checkout based on destination |
Processing Time
Orders are typically processed within 1-3 business days, which includes order verification, item preparation, and packing. Please note that orders are not processed or shipped on weekends or public holidays. During peak shopping seasons or promotional events, processing times may be extended. We will notify you via email if there are any delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can monitor the status of your shipment in real-time through our website or directly on the carrier’s website.
Shipping Locations
We ship to all locations within India and select international destinations. If you are outside our standard shipping areas and wish to place an order, please contact us for assistance in exploring available options.
Delivery Issues
If your order is delayed, missing, or if you experience any other delivery-related issues, please contact our customer support team as soon as possible. We are committed to resolving any problems promptly to ensure your satisfaction.
Changes to Shipping Information
If you need to update your shipping address after placing an order, please contact us within 24 hours. We can assist in making changes if your order hasn’t been processed yet. Once an order is in the processing stage or has shipped, changes may no longer be possible, so please double-check your details at checkout.
Damaged or Lost Items
If your order arrives damaged or is lost during transit, please follow these steps to ensure a swift resolution:
- Contact Us Promptly: Notify our customer support team within 7 days of receiving your order or the expected delivery date. This can be done via email at contact@owler.store or by phone at +91 8793879855.
- Provide Detailed Information:
- For Damaged Items: Include clear photos of the damaged item(s), packaging, and any labels. This will help us assess the damage and determine the best course of action.
- For Lost Items: Provide your order number, tracking information, and any relevant details about the expected delivery.
- Resolution Options: Once we have reviewed your case, we will work with you to provide a suitable resolution. This may include:
- Issuing a replacement for the damaged or lost item(s).
- Providing a full refund if a replacement is not feasible or if you prefer.
- Follow-Up: Our team will keep you informed throughout the process and ensure that your issue is resolved to your satisfaction.
Returns and Exchanges
If you are not completely satisfied with your purchase, you can return or exchange the item within 7 days of delivery. The item must be unworn, unwashed, and in its original condition with all tags attached. Please visit our Returns and Exchanges page for more information on how to proceed. Refund policy – Owler
Customer Support
Your satisfaction is our top priority. If you have any questions, concerns, or feedback regarding your order or our shipping policy, please contact our customer support team:
Email: contact@owler.store
Phone: +91 8793879855
Our team is available to assist you and ensure a positive shopping experience.
Additional Information
Packaging: We take care to package your clothing items securely to prevent damage during transit. If you notice any issues with the packaging upon arrival, please let us know immediately.
Delivery Times: Please keep in mind that estimated delivery times are just that—estimates. Factors such as weather conditions, holidays, and carrier delays can affect delivery times. We appreciate your understanding in such situations.
Shipping Confirmation: After your order has been shipped, you will receive a shipping confirmation email with all necessary details, including the tracking link and expected delivery date.